Jump to content

Ecthelion

FP Member
  • Posts

    2,532
  • Joined

  • Last visited

Everything posted by Ecthelion

  1. Classic, LOL
  2. You know, I really hate how people fixate on the mundane actions of someone in power. They're choosing a dog ffs, get over it.
  3. Tell her to pound sand imo. If it wasn't for that "up and leave" thing yesterday then I'd say help her out. But, since you're a holding pattern for her, f@#k it.
  4. And the Obama Administration's testicles grew three sizes!
  5. The poster is thinking that he's going to be able to use te old 70 stuff. I think that there's a bug in the beta where the old items are useable. Or even wep enhancement rewards from quests still being able to be applied. But I'm just guessing
  6. There were amendents to state constitutions in Arizona, Californina and Florida that would define marriage as between a man and a woman only. It passed in all three states. I need not get into how it'll be redecided in a few years. Thank God.
  7. If he's smart he'll try and tap Warren Buffett. Can you imagine the imediate street cred he'd get with the business comunity if that was the case? These people worship the ground that man deficates on.
  8. Mencia: Employee of the month bitch! NOW MAKE MA SAMMICH BETTA!!
  9. That's got more to do with their pricing then it does with anything else. You can get tax breaks to encourage woman and minorities to own business (Co-owner of Dads business =P we've been through this a little). It's either the agent from HP sucking a lot. Or HPs pricing indexes being terrible. And Yeah, Dell is all about making you feel loved at every step of the way. Schwag will rain down on you like you're Noah. It's a little nuts.
  10. You can call in anytime before that warranty is up and extend it. I'll all prorate to the end of the extension. The max you can go I belive is 5 years from the date of purchase, but it may be a little shorter for an XPS Going on 8 months, and technically I don't work for Dell, I work for a company that works for Dell. I also work in the highest grossing, highest rated, and best call center for it's segment in the Dell network. So we've got a little game. =)
  11. I just looked them both over. Damn that XPS you bought is sexy. And that issue you had with the Inspirion went to REC. That's the Command Center in Texas for Dell, they are the last and final word on all tech support issues for the company. That went as High as it could possibly have gone unless Michael Dell, or Jesus himself, steped in. Oh, and your Inspirion's warrnaty. The date was when the warranty went out. 2007-09-30 $140.00 <-- Depot Versus your XPSs warranty, same deal with the date. 2010-10-24 $171.00 <--NBD That little extra in $ is soooooooo worth it. Oh and you should get complete care on that thing incase soemthing happens to it. Complete care = accidental damage coverage. I had a call the other day where I replaced a system that was destroyed in an auto accident. Good stuff.
  12. Ecthelion

    Who Voted?!

    Cast my ballot at 8:20 this morning.
  13. TLDR Version: You get what you pay for, and Inspirions are cheap for a reason. The warranty on Dells work like this: All troubleshooting is done over the phone. The tech you talk to is determined by the system you purchased, the company number (or business segment for any business students out there), and the type of warranty you purchased. All consumer systems that are purchased (Insiprion laptops and desktops, Dimension desktops) are sent to call centers over seas. Business Insiprion and Dimension systems are sent over there as well. These "techs" are .... "trained". Which is to say that they took the same "using Dell's internal systems and here's the type of computer you'll be supporting" class I did. However for us, they didn't have to teach anyone how to tech an issue. You took an exam to get in the door based on the A+ exam. If you didn't pass, HR gave you a pat on the back and thanked you for playing. Some techs are FAR better then others, as I'm sure you're well aware. Overseas agents have no such exam, and work off of a narrow script because of this reason. Which is the main reason it's so terribad. ALL Optiplex and Latitude systems have lifetime support based in the US. I'd be one of those agents. This is changing however. I'll get more news to you on that later when it's final. Or better yet I'll tell you guys in person so it's not in writing. Enterprise systems have their own specialized techs and call centers. These are server guys, it's an interesting job. Now about that tech you mentioned, that would be a Next Business Day warranty. Basically what it means is you're going to get a tech for your system to come out and install things that we think are too complicated for you to handle. Like Motherboards and chassis components. This is by far the better warranty of the packages we offer. You'd call us, we together with you would tech it and figure out what you need, then we'd send parts to a contractor who'd come out and perform the labor. Next Business day means what it says, but there are caviates. It's all dependent on parts availability and the tech showing up when they say they will. Dell will guarantee that it's shipment will arrive next business day if they've got it to send, but we can't guarantee the service being performed on that same day. Depot contracts are the same as above, except you send the system into Dell for service. The lead times are longer (7-10 business days) and they do all their own teching at the depot. So sometimes, as in the case of an intermittent issue, if they can't replicate the problem then they'll send the system back to you w/o performing service; claiming it's software. I freaking hate the depot. Whenever you reply to that summary email that you get sent at the end of a call it goes straight to Dell Corporate. They're scanned by computer filters for keywords and are filtered out the appropriate department. Escalated (sent to management) as needed. If you ever talk to a Tech support manager, they're a tech. Period. If you don't have a A+ or better, you cannot be management. What's the point of all this? I'm just trying to decode the corporate side of Dell's support policy. Dell as a company is VERY concerned about the experience you get on the phone when you call us. It's why we do as well in the business sector as we do, b/c most of our business techs are pretty fantastic and we'll work to resolve your issue. As far as I'm concerned Dell has the best tech support and the best warranty in the business. Oh and those XPS systems are all US based tech support too. But you can only call us as long as your warranty is valid, or you've got to pay for it. BTW the XPS techs are at least as good as I am. I've been pretty impressed when I've dealt with them. Last thing, even if the warranty is up I'd still be able to pull up the Tag in the database. So there's probably a character missing, or something silly.
  14. "Service Tag Not Found!" So ... /shrug. You've already got the XPS so you're pretty set. If you have to call tech support for this may God help you. Inspirion systesm are based in Indai if you're not a business account.
  15. It's cool in prep for the party I'm bringing a helmet, with a facemask. Cigar smoking port inculded. ilufoirbby!
  16. Luci I Fkn love your living room. I wants a fire place =(, and weather I can use it in..... =/
  17. Oh I'll be there, I'm more interested in how long I'll be able to come up for. Wether it's the standard day up, 2 days there, day back, or if I can extend that a little. We will see =P
  18. Ecthelion

    STEVEN!

  19. Hmm, I'll see what time off I can take, and not get flogged for. =P
  20. Hey Dez, the easiest and cheapest way to get the data off of that HDD, assuming that it's still working fine, would be to use an external enclosuer for it. You would put the HDD into that shell, attatch it to your XPS w/ a USB cable. Then it'll show up as another drive in your my computer pane. After that it's just drag and drop the data you need over. Enclosures that'll work with that system are here If you need any help, or want me to check anything for you on the Dell side just let me know. Actually get me your service tag, I'll look it up on my break and see what your warranty looks like.
  21. Ecthelion

    Windows 7!

    Hence the kind, jackass! And yeah that support for multi-touch monitors is going to be a standard feature on a great deal of our laptops coming down the pipe. All in prep for this OS. The reason I said that it's Vista light, is that MS is reusing a LARGE portion of the advancements made by Vista's creation. It's not a clean sheet design. There's a lot of hardware that has been / is being developed for Vista features that they can't come up with something totally different w/o screwing over the RD departments of the major hardware manufactures. Esp after the tooling of factories to produce the hardware that makes vista shine. Like Dell has some hybridized hard drives we developed in partnership with Seagate to take advantage of the ready boost features in vista. When I'm bored at work I read our tech pages and take certification exams ... /shrug, what are you going to do in a building full of nerds?
  22. Ecthelion

    Missing me ?

    Do I miss you? Yes. Come bak nao plox!
  23. Ecthelion

    Windows 7!

    It's Vista light! Kinda!
  24. Running two accounts at once on the same (or different) computer(s).
×
×
  • Create New...
[[Template core/front/_liskoduje/liskodujeJS is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]