Ahhh the joys of customer service... I run the geek squad for a best buy down here in south florida, and the stories I could tell you....
Just last night I had some old woman come in saying that one of my people came out to show her how to use her iPod. She says she was embarrased because the music they put on there had profanity in there and she was demaning that we fix it and send someone back out... In the meantime you turn on the iPod, scroll down and go to music where it shows "NO MUSIC"... Long story short after going back and forth for about 20 mins on this I told her there was nothing I could do that very day, but let me take her info and I'd try to get someone back out there...
The situation ended with the lady storming out "F--- YOU, F--- BEST BUY, F--- THIS I'M GETTING SCREWED! YOU PEOPLE ARE THIEVES, ETC..."
Ya know, for someone what was "embarrased" because the magical non-existant music on her iPod had profanity in it.... She sure had a mouth like a sailor.....
....God I hate people....
-Sutter